Joint Campus Placement Drive by Informatica Business Solutions for 2013 batch
To register Click here
About the Company
Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data
integration software. Organizations around the world gain a competitive advantage in today’s global
information economy with timely, relevant and trustworthy data for their top business imperatives. More
than 4,350 enterprises worldwide rely on Informatica to access, integrate and trust their information
assets held in the traditional enterprise, off premise and in the Cloud (www.informatica.com)
Name of Company Informatica Business Solutions
Date of Drive 14th November 2013
Venue Chandigarh Group of Colleges
Landran (Kharar-Banur Road) Mohali
Stream Eligible B.Tech (CS, IT)
Batch(es) 2013 Passed Out
Eligibility Criteria 60% through out
Position ● Associate technical Support Engineer (Full time offer)
● Technical Support Trainee (Trainee offer).
Job Description
As an integral part of the Global Customer Support team, you will provide technical support for Informatica
products. The Technical Support Engineer will be responsible for ensuring our customers' success and
satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of
the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure
that Informatica is delivering overall superior service and support to our customers. Additional responsibilities
include but are not limited to the following:
• Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the
problem, and resolving the issue
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the
immediate future and for the longer term.
• Ensure that knowledge management and data capture processes are adhered to and encourage and help
convert technical solutions are converted to Knowledgebase articles
• Approaching complex technical issues with varying perceptions and making use of opportunities to create
and implement productivity tools
• Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
Additionally, this individual will manage communications to customers at all levels to maintain positive
relationships
• Understands impact of work on the feature/product/team
• Continuously enhancing knowledge through trainings and e-learning courses
• Helping customers succeed
• Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and
resolving product defects.
• Provide regular reports for management that measure the effectiveness of the technical support function.
Pay Package
● CTC offered – 5.7 Lakhs per annum
● CTC offered – 3.6 Lakhs per annum. (Training duration – 1 year)
The students offered this position will be as “Trainees” for a duration of 1 year
and post which they will be converted into full-time employee based on their
performance and business need.The students offered this position will be as
“Trainees” for a duration of 1 year and post which they will be converted into fulltime
employee based on their performance and business need.
Job Location Bangalore
Process Online Test
Note :- All the students will have go through the selection process and based on their performance during the
interview they will be offered one of the above position.
To register Click here
About the Company
Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data
integration software. Organizations around the world gain a competitive advantage in today’s global
information economy with timely, relevant and trustworthy data for their top business imperatives. More
than 4,350 enterprises worldwide rely on Informatica to access, integrate and trust their information
assets held in the traditional enterprise, off premise and in the Cloud (www.informatica.com)
Name of Company Informatica Business Solutions
Date of Drive 14th November 2013
Venue Chandigarh Group of Colleges
Landran (Kharar-Banur Road) Mohali
Stream Eligible B.Tech (CS, IT)
Batch(es) 2013 Passed Out
Eligibility Criteria 60% through out
Position ● Associate technical Support Engineer (Full time offer)
● Technical Support Trainee (Trainee offer).
Job Description
As an integral part of the Global Customer Support team, you will provide technical support for Informatica
products. The Technical Support Engineer will be responsible for ensuring our customers' success and
satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of
the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure
that Informatica is delivering overall superior service and support to our customers. Additional responsibilities
include but are not limited to the following:
• Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the
problem, and resolving the issue
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the
immediate future and for the longer term.
• Ensure that knowledge management and data capture processes are adhered to and encourage and help
convert technical solutions are converted to Knowledgebase articles
• Approaching complex technical issues with varying perceptions and making use of opportunities to create
and implement productivity tools
• Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
Additionally, this individual will manage communications to customers at all levels to maintain positive
relationships
• Understands impact of work on the feature/product/team
• Continuously enhancing knowledge through trainings and e-learning courses
• Helping customers succeed
• Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and
resolving product defects.
• Provide regular reports for management that measure the effectiveness of the technical support function.
Pay Package
● CTC offered – 5.7 Lakhs per annum
● CTC offered – 3.6 Lakhs per annum. (Training duration – 1 year)
The students offered this position will be as “Trainees” for a duration of 1 year
and post which they will be converted into full-time employee based on their
performance and business need.The students offered this position will be as
“Trainees” for a duration of 1 year and post which they will be converted into fulltime
employee based on their performance and business need.
Job Location Bangalore
Process Online Test
Note :- All the students will have go through the selection process and based on their performance during the
interview they will be offered one of the above position.
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