Company HCL Technologies Ltd
Website www.hcl.com
Eligibility Any Graduate
Experience 0 – 1 yrs
Location Hyderabad
Job Role Technical Support Engineer
Job Description:
1. The ideal candidate should possess
2. Willing to work in Night shifts primarily
3. Willingness to work in Weekends
4. Willingness to work on 24X7 environment
5. Sophisticated knowledge to deal with problems and solve them effectively
6. Should be customer service focused, able to deal with customers in friendly and polite manner
7. Proficient in Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
8. Proficient in using smart mobile technology, such as Android device, iPhone, iPad, iTouch, Palm Pre, Amazon Kindle, and eReader.
2. Willing to work in Night shifts primarily
3. Willingness to work in Weekends
4. Willingness to work on 24X7 environment
5. Sophisticated knowledge to deal with problems and solve them effectively
6. Should be customer service focused, able to deal with customers in friendly and polite manner
7. Proficient in Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
8. Proficient in using smart mobile technology, such as Android device, iPhone, iPad, iTouch, Palm Pre, Amazon Kindle, and eReader.
Candidate Profile:
1. Knowledge of troubleshooting personal electronic devices (e.g., personal computers, smart phones, tablets),
2. Online downloads, transactions, applications, software, and hardware issues
3. Technical capability to handle customer complaints
4. Polite approach in handling irate customers
5. Good communication skills and strong ability to work effectively in a team environment.
2. Online downloads, transactions, applications, software, and hardware issues
3. Technical capability to handle customer complaints
4. Polite approach in handling irate customers
5. Good communication skills and strong ability to work effectively in a team environment.
Walkin Date: 21st Dec 2013.
Time: 10 AM onwards.
Walk in Venue:
Keltron Knowledge Services,
3rd Floor, Kattikkaran Building,
Kattikaran Road,Near Town Hall,
Ernakulam North
3rd Floor, Kattikkaran Building,
Kattikaran Road,Near Town Hall,
Ernakulam North
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