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Name of Company IBM India Pvt Ltd.
Venue Chandigarh Group of Colleges GC Landran
Date of Drive 21st December 2013
Stream Eligible B.Tech, MBA, MCA, Any Graduate (10+2+3), Any Post Graduates, Diploma Holders (10+3)
Package 2.2 LPA (in hand)
Eligibility Criteria • Fluency in communication skills (both spoken and written) / soft skills.
• Should ready to work in shifts (24X7).• Without any backlog.
Mandatory Skills
Understanding of operating systems, Windows 2000/NT/XP configuration options and
troubleshooting. Browser Support - Internet Explorer. Strong computer skills required.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet,
LAN/WAN. Excellent oral and written communication skills. Excellent customer service
orientation .Neutral accent
Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating
systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Batch 2014
Position End User Support (EUS)
Job Description
Providing Voice support to Internal End Users and External Commercial Account End Users
across North America, EMEA & AP. The job will require you to handle inbound calls / emails /
chats regarding technical issues for end users. Remote Infrastructure support delivery.
Perform problem cause analysis. Resolve routine customer problem. Ability to Identify
Opportunity & Implement Process Improvement.
Has technical experience and skills in the areas of problem determination, creativity &
analysis. Ability to meet a set of defined account agent productivity measurements.
Job Location Hyderabad & Bangalore
Process GD – V&A - Interview
Name of Company IBM India Pvt Ltd.
Venue Chandigarh Group of Colleges GC Landran
Date of Drive 21st December 2013
Stream Eligible B.Tech, MBA, MCA, Any Graduate (10+2+3), Any Post Graduates, Diploma Holders (10+3)
Package 2.2 LPA (in hand)
Eligibility Criteria • Fluency in communication skills (both spoken and written) / soft skills.
• Should ready to work in shifts (24X7).• Without any backlog.
Mandatory Skills
Understanding of operating systems, Windows 2000/NT/XP configuration options and
troubleshooting. Browser Support - Internet Explorer. Strong computer skills required.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet,
LAN/WAN. Excellent oral and written communication skills. Excellent customer service
orientation .Neutral accent
Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating
systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Batch 2014
Position End User Support (EUS)
Job Description
Providing Voice support to Internal End Users and External Commercial Account End Users
across North America, EMEA & AP. The job will require you to handle inbound calls / emails /
chats regarding technical issues for end users. Remote Infrastructure support delivery.
Perform problem cause analysis. Resolve routine customer problem. Ability to Identify
Opportunity & Implement Process Improvement.
Has technical experience and skills in the areas of problem determination, creativity &
analysis. Ability to meet a set of defined account agent productivity measurements.
Job Location Hyderabad & Bangalore
Process GD – V&A - Interview
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