Name Of The Company: HP-Hewlett-Packard India Pvt Ltd
Experience Required: 0 to 2 yrs
Educational Qualification: Bachelor\’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience
Job Designation: Monitoring Enginner
Functional Area: Application Programming
Type of Industry: IT Software
Required Candidate Skills :
- May hold entry-level certification(s) in work field.
- Typically 0-3 years of relevant experience with Bachelor\’s degree, or 3 years of relevant experience with 2 year post-high school degree.
Package Offered : Best in Market
Job Description:
- Basic Understanding of ITIL event management and incident management process
- Understanding of technology like wintel, server parameter monitoring in direct responsibility and their impact to business.
- General understanding of related technologies like UNIX, windows
- Alert monitoring and tracking of incident till closure
- Logging a ticket and assigning to technical team for further troubleshooting.
- Telephone calls handling skills.
- Customer Service
Critical Competencies to Drive Business Results:
Business Execution & Performance Monitoring
Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns
Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns
Program Tracking and Reporting
Continuously mines program data to assess overall contribution of program to business success
Continuously mines program data to assess overall contribution of program to business success
Cost and Budget Management
Establishes, tracks and enforces spending parameters to protect HP\’s business assets, and ensure their effective engagement
Establishes, tracks and enforces spending parameters to protect HP\’s business assets, and ensure their effective engagement
Operations Building/Process Improvement
Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
Outsourcing Methods/Processes
Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results
Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results
Client/Customer Relationship Building
Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status
Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status
HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP\’s strategy for market penetration
Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP\’s strategy for market penetration
HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or interface with the sales of other solutions – HPS, other Global/General Business Unit (GBU)s, or HP\’s partner strategies
Understands how services in area-of-responsibility fit within or interface with the sales of other solutions – HPS, other Global/General Business Unit (GBU)s, or HP\’s partner strategies
Change Management
Develops methods for supporting innovation and change across the organization
Develops methods for supporting innovation and change across the organization
Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
Work Location: Bangalore
About company:
At HP we believe technology can create new possibilities for people around the world-from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We”re the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time.
At HP we believe technology can create new possibilities for people around the world-from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We”re the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time.
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